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My order is stuck at customs. What should I do?

We recommend contacting the customs office to see what may be required from you. Once you have reached out to the customs office and your issue hasn’t be solved, you may reach out to our Customer Service Team through our Contact Form to see what options are available and what steps need to be taken. 

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My tracking link doesn’t work. What should I do? How can I change my shipping address? Do you deliver to my country? What is the delivery time? I have received a damaged or defective product. What should I do? I have received the wrong product or quantity. What should I do? Why do shipping costs vary in price? How can I cancel my order? Can I modify my order after it has been placed? Where is my order? Has my order gone through? How do I place an order?
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